Are you ready for your customers' AI agents?
Your customers will soon be shopping with AI agents – will you still be able to serve them?
GenAI isn't relevant to you? That may be true, but a significant percentage of buyers in Switzerland, whether B2B or B2C, already use chatbots or automated systems. If your system isn't ready, you'll lose orders – to competitors who are.
The reality is that your customers – whether tradespeople, wholesalers, retailers or private customers – now expect 24/7 service, real-time quotes and personalised solutions. And they are getting them. From your competitors who are already using AI agents.
Current Challenges
The question is not whether you want to use AI, but rather: Can you deliver when your customers use it?
With our 5-day AI readiness check, we assess whether your customer data, ordering processes and product information are ready for the new generation of shopping. You will receive clear recommendations for action to get your systems up to speed. No change management or inflated IT projects – just clear facts.
Years Expertise
Opportunities and Risks
The reality: your customers are changing – with or without you
“The competition never sleeps – and neither do your customers”
- AI is already here
B2B buyers use AI agents for orders, price comparisons and support – around the clock. If your data is not machine-readable, you will be overlooked. - Speed is crucial
Customers who still call or email today will use your competitor's chatbot tomorrow – because it is faster and more accurate. - Missed opportunities
Without AI readiness, you lose not only efficiency, but entire customer relationships. Because your competitors already offer automated quotes and real-time delivery updates.
Days to Success
Our Approach
The 5-day AI readiness check
Day 1: System check
‘We analyse how your customers interact with you today – and how they will interact with you in the future.’
Day 2–3: Check data & interfaces
‘Can AI agents use your customer data, order histories and product information?’
Day 4: Identifying gaps
‘Where is data missing? Where are interfaces too slow? Where are there manual bridges?’
Day 5: Action plan
‘Prioritised measures: What you can implement yourself – and where we can support you.’
Your Contact at UFirst
Patrick Petzold
Start your digital future with us.
We look forward to it!