Unstructured Communication: Chaos or Creative Freedom?
The challenges of unstructured communication are real and can even be detrimental to business. It can be time-consuming, inefficient and lead to misunderstandings that hinder daily work, progress and frustration. Every minute spent trying to gather (up-to-date) information is a minute the company is missing to move forward.
Avoid loss of motivation & frustration
Unstructured communication comes in various forms: from overloaded email threads, information spread across different channels (e.g. once via WhatsApp, then via email, information over the phone or in a verbal conversation) to impromptu meetings without a clear agenda. This can lead to frustration and/or loss of motivation among employees, inefficient work processes and even misinformation.
How can this be avoided and how can we improve and structure our communication?
Increase efficiency. Curb chaos.
The good news is that there are solutions to the problem of unstructured communication. By implementing clear communication guidelines and establishing clear communication channels and tools for organization and tracking, companies can greatly reduce chaos. Efficiency increases rapidly as a result. Structured communication not only promotes better collaboration among employees and with customers. It also increases motivation and ensures a smooth workflow.
Organized dialogue via clear communication channels with relevant information results in fewer communication gaps, less admin work and less time spent searching. The result is more productive employees who are more motivated and have more time for customers. Data security is also an important point. If information is exchanged and communication takes place via dedicated, secure tools, the data is also secure. Some companies have successfully overcome unstructured communication challenges and achieved digital efficiency. By using collaboration tools, regular communication training and clear guidelines, they have been able to greatly optimize their workflows.
An example from the hospitality industry illustrates this very well. We can learn a lot from this experience.
Hospitality industry in the fast lane
Unstructured communication was the order of the day in the hotel and catering industry. Many employees work for several employers – even seasonally – and change jobs frequently. Rosters change frequently, which makes collaboration difficult, as roster updates have to be sent out and new printouts made again and again. Information, such as absences, is laboriously collected via WhatsApp, email, telephone or verbally – tedious, time-consuming and error-prone tasks. With the introduction of the Favur app, these things are a thing of the past. Collaboration between HR and employees has been significantly simplified. Watch the video summary to see the improvements Favur has brought for HR and employees.
Favur in a nutshell
Efficient. More efficient. Most efficient.
Unstructured communication is also a time-consuming and motivation-destroying problem in industries other than the hotel and catering sector. If you want to bring order and structure to communication in your company and need support, please contact us without obligation. As we can see from the companies that use Favur, efficiency has increased enormously.
Your contact at UFirst
Philipp Lehmann
Start your digital future with us.
We look forward to it!